Within minutes, Robert Sterling, the hotel’s general manager, rushed into the lobby. The moment he saw Ethan, his posture collapsed.
“Mr. Vance… I had no idea you were arriving tonight.”
“That was the point,” Ethan said.
Robert tried to blame “administrative confusion.”
“It wasn’t confusion,” Ethan replied. “It was profiling.”
Lily stirred. “Daddy… are we at the room yet?”
“Almost, sweetheart.”
Lupita offered to escort them upstairs and bring warm milk. Lily looked at her and asked, “Can you carry my bunny too?”
Lupita smiled. “Your bunny gets VIP treatment tonight.”
Robert tried to defend his staff, calling it security protocol.
Ethan’s voice sharpened.
“What protocol allows staff to mock a guest because of his jacket? What protocol lets someone deny a valid booking without checking properly? And what protocol says housekeeping employees don’t deserve respect?”
No one answered.
Ethan turned to Lupita. “How long have you worked here?”
